We at Indiana Balikbayan Box (IBB), respect and understand your concerns about privacy.

This Privacy Notice describes the types of personal information we collect, how we may use the information and with whom we may share it.

This Privacy Notice is not a contract and does not create any contractual rights or obligations.

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Information We Obtain

We may obtain personal information (such as name, contact details and payment information) in connection with various activities such as:

1) use of the IBB websites and applications

2) shipping activities, including delivery and pick-up of shipments

3) requests to track shipments or answer questions

4) promotions and other offers

5) calls placed or web-based chats with customer service and accounting centers which may be recorded.

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The types of personal information we may obtain include:

• Individual and business contact information (such as name, company name, physical address, email address and telephone number)

• Shipping information such as 1) shipping-related contact details like the sender's, and consignee's name, physical address, email address and telephone number, 2) package tracking number.

• Information that enables us to verify an individual's identity

• Names, email addresses and telephone numbers of others to whom we are asked to send information

• Username, password and other credentials used to access IBB products and services

• Social media handles, content and other data posted on our official social media pages, and information (such as email address and other information you allow to be shared) we obtain through IBB-related social media apps, tools, widgets and plug-ins (including third-party login services such as "Login with Facebook")

• Information provided by you or that we obtain in connection with third party platforms which you use to interact with us, such as instant messaging and communication platforms. This includes: (i) the content of messages you send; (ii) the content of our replies (e.g., providing requested information); and (iii) metadata linked to those messages (such as a conversation or user ID), but only to the extent an identifiable person can be linked to such information

• Other personal information that may be provided to us to obtain a IBB product or service

• Video and still images that we collect through the use of video technology at IBB Pickup and Drop off sites, subject to the requirements and limitations of applicable law, but only to the extent an identifiable person can be linked to such video or still images

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We also receive personal information from our customers in order to perform services. We may receive personal information from third parties, including public databases, social media platforms, instant messaging and communication platforms, or third party partners such as analytics or marketing providers.

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When we pick up or deliver a shipment or provide other services, we may obtain physical location data. This includes, for example, data identifying the actual location of a physical address using information such as GPS data, geocodes, latitude and longitude information, and images of the various locations.

In addition, when you visit our websites, use our AI, interact with IBB through third party platforms such as instant messaging and communication platforms, or interact with IBB related tools, widgets or plug-ins, we may collect certain information by automated means, such as cookies and web beacons. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken, and dates and times of activity. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon” also known as an Internet tag, pixel tag or clear GIF, links web pages or apps to web servers and may be used to transmit information back to a web server. Through these automated collection methods, we obtain and store “clickstream” data to tell us usage patterns. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. We also use third-party analytics tools that collect information about visitor traffic on our websites or apps. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all the features of our websites or apps. Both we and others (such as our advertising networks) may collect personal information about our visitors’ online activities, over time and across third-party websites, when using our websites and apps.

We collect session analytics information, including browsing behavior, click patterns, keystrokes, and pages visited, when you visit our websites and applications. We and our third-party service provider may also collect, record, and analyze interactions with the chat feature of our website and application. This information helps us understand our customers’ online activities, determine usage patterns, provide customer service and support, and improve and impair website functionality. This information is also helpful to our experience teams so they can design better experiences for you.

The providers of third-party apps, tools, widgets and plug-ins on our websites and apps, such as Facebook “Like” button, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.

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How We Use The Information We Obtain

We may use the information we obtain to:

• Pick up, deliver and track shipments

• Process and collect payments

• Provide customer support and respond to and communicate with you about your requests, questions and comments

• Send you tracking updates (from IBB and/or our business partners), communicate with you directly to help you select convenient delivery options and facilitate the delivery (provided your consent was obtained where required)

• Establish and manage your IBB account

• Offer you products and services we believe may interest you

• Communicate about, and administer your participation in, special events, programmers, surveys, contests, prize draws and other offers or promotions

• Send information to your contacts if you ask us to do so

• Process claims we receive in connection with our services

• Operate, evaluate and improve our business

• Perform data analyses

• Protect against, identify and prevent fraud and other prohibited or illegal activity, claims and other liabilities

• Comply with applicable legal requirements and our policies

• Establish, exercise and defend legal claims

• Monitor and report compliance issues

• SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.

In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as 1) improving website functionality and user experience, 2) debugging, identifying, and repairing errors that impair the intended functionality of our websites, 3) providing customer service and support, and 4) managing our business. We may supplement data we collect through automated means with information about your location (such as your postcode) to provide you with content that may be of interest to you. We also use this information to help diagnose technical and service problems, administer our website, identify users of our website, and gather demographic information about our users. We use clickstream data to determine usage patterns and how we may tailor our websites and apps to better meet the needs of our users. Our websites and apps are not designed to respond to "do not track" requests from browsers.

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Information We Share

We do not sell or otherwise share personal information about you, except as described in this Privacy Notice. To perform our pick-up and delivery services, we share shipping information with third parties such as shippers, consignees, third party payers and recipients. We also share personal information with third parties who need it to perform services on our behalf based on our instructions, including third-party software providers that support our web-based chats. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

Information collected through third-party apps, tools, widgets and plug-ins (such as information obtained through third-party login services or relating to your use of a Facebook "Like" button) is collected directly by the providers of these features. This information is subject to the privacy policies of the providers of the features, and IBB is not responsible for those providers' information practices.

We also may disclose information about you if :

1) if we are required to do so by law, regulation or legal process (such as a court order or subpoena)

2) in response to requests by government agencies, such as law enforcement authorities

3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

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Data Transfers

We may transfer the personal information we collect about you to countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information.

When we transfer your personal information to other countries, we will protect that information as described in this Privacy Notice and in accordance with applicable law.

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How To Contact Us

If you have any questions or comments, please contact us by :

Phone: (888) 675-3618

 Email: updates@Indianabalikbayanbox.com

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Your Options

We offer you certain choices about how we communicate with you and what information we collect from you. You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in our marketing emails, or by contacting us as specified in the "How To Contact Us" section above. You also may ask us not to send you other marketing communications by contacting us as specified in the "How To Contact Us" section above, and we will honor your request. Consistent with the choices available in the "Information We Share" section, you may withdraw your consent or object to certain information sharing by selecting the Email Unsubscribe link below or by contacting us as indicated above. In addition, subject to requirements and limitations of applicable law, you may object at any time on legitimate grounds and free of charge to the processing of your personal information, and we will apply your preferences going forward.

 

Nondiscrimination

We may not discriminate against you because of your exercise of any of the foregoing privacy rights, or any other rights under your U.S. state’s comprehensive consumer data privacy law, including by:

• Denying you goods or services;

• Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;

• Providing you a different level or quality of goods or services; or

• Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

We may, however, charge different prices or rates, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to IBB by your personal information. We may limit our response to your exercise of rights as permitted by law.

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